Prestige Coach Hire
Prestige Coach Hire Terms & Conditions
Please read these terms carefully before accepting a quote or confirming a booking.
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Services Covered
Prestige Coach Hire arranges and manages private passenger transport services including airport transfers, corporate travel, events, school transport, tours and other pre-booked group journeys. Every quotation is prepared using the information available at the time and may need to be updated if the journey brief changes.
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Airport Charges
Airport drop-off fees, pickup fees, parking, tolls, congestion charges and similar third-party charges may apply unless they are clearly shown as included in writing. Where flight monitoring, meet-and-greet or terminal waiting arrangements are requested, additional charges may also be payable depending on the airport rules and the time required on site.
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Booking Terms
Please read these terms carefully before accepting a quote or confirming a booking. A booking is only treated as confirmed once availability has been secured and the required payment has been received. Quotes are based on the journey details provided by the customer, including timings, passenger numbers, luggage requirements, pickup and drop-off locations, and any route or access restrictions known at the time.
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Delays to Service
Journey times are planned in good faith, but road traffic, weather, closures, security restrictions, public events, accidents and other circumstances outside reasonable control can affect timing. We will always aim to minimise disruption and communicate operational updates promptly where practical, but we cannot guarantee that delays caused by external events will be completely avoided.
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Route Changes and Missed Events
Customers should allow suitable contingency when booking transport to flights, events, venues or timed appointments. Prestige Coach Hire is not responsible for losses arising from missed departures, missed entry times, shortened attendance or similar knock-on costs where delays result from traffic, authority restrictions, customer instructions, inaccurate booking information or other factors outside reasonable control.
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Vehicle Substitution and Breakdowns
Where operationally necessary, we may provide a comparable vehicle or arrange more than one vehicle to complete the service. In the event of mechanical issues, breakdowns or unexpected operator constraints, we will use reasonable efforts to provide a suitable replacement or alternative arrangement so the journey can proceed with as little disruption as possible.
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Cancellation Policy
Cancellation requests should be made as early as possible. Charges may apply depending on how much work has already been completed, whether suppliers or operators have already been committed, and how close the journey is to departure. Deposits may be non-refundable once vehicle allocation, scheduling or supplier arrangements have been made. Where possible, we may offer to move the journey to another date, subject to availability and approval.
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Payments, Deposits and Balance Due
Where a deposit is requested, it secures the booking and vehicle allocation for the agreed journey. Any remaining balance must be paid by the deadline shown on the quote, payment page, invoice or payment reminder. If travel is close to departure, we may require online payment instead of bank transfer to avoid delays in confirming the journey. All amounts are payable in GBP unless agreed otherwise in writing.
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Damages, Spillages and Cleaning
Customers are responsible for damage, staining, spillages, excessive mess or specialist cleaning caused by members of their group. Additional charges may include cleaning costs, repairs, vehicle downtime and any direct operator charges that arise because the vehicle cannot be used as planned after the incident.
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Passenger Conduct and Alcohol
Passengers must behave safely and respectfully throughout the journey. Smoking, unlawful conduct, abuse of drivers or staff, dangerous behaviour, or any conduct that puts safety at risk may lead to service interruption or refusal to continue the journey. Alcohol may only be consumed where permitted by law, operator rules and the agreed service conditions.
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Extra Drop-offs, Re-routing and Waiting Time
Additional stops, route changes, diversions, timetable changes, waiting time, venue access restrictions, delayed departures and customer-requested extensions may affect the final price. Unless a stop, waiting allowance or routing variation is clearly included in writing, extra charges may apply based on additional time, mileage, parking, tolls or operator costs.
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Supplier and Operator Arrangements
Some services may be fulfilled by trusted transport partners or licensed operators arranged by Prestige Coach Hire. Where that applies, the operational delivery of the journey may depend on supplier scheduling, local compliance requirements, parking rules, site access and vehicle availability. Prestige Coach Hire remains your booking contact unless told otherwise.
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Lost Property
We will make reasonable efforts to help locate lost property reported after travel, but recovery cannot be guaranteed. Items left in a vehicle may need to be collected from the relevant operator or returned by courier at the customer’s cost. Prestige Coach Hire is not liable for personal belongings left behind or for consequential loss arising from missing items.
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Contact Information
For booking support, payment questions, amendments or journey assistance, please contact Prestige Coach Hire using the details shown below. These contact details are provided from the current public website and payment settings so customers can always refer to the latest published information.
Contact Information
Prestige Coach Hire
Phone
+44 203 535 0054
sales@prestigecoachhire.co.uk
Address
3RD FLOOR SUITE 207 REGENT STREET, LONDON, W1B3HH
Opening Hours
Mon - Sun: 08:00 - 20:00